Am I bothering you?
The other morning I visited a coffee shop
to work a bit between appointments. The employees greeted me with huge smiles
and great excitement, as though they were thrilled to serve me. The feeling
makes me want to go back to that shop and to tell others to go there as well.
At the request of another client, I went to that same location later in the day
for our appointment. There were different employees than the morning shift. One
employee didn’t even make eye contact with me, the other employee who took my
order did so begrudgingly, as though I were a bother. Had I not experienced the
morning staff, it’s quite possible I would decide not to return to that coffee
shop and would find another who appreciated my business. Know this: To the
customer, each and every employee is viewed as that business and not
necessarily as an employee of the business. Everyone on your team impacts the
success – or failure – of your business. How is your team making your customers
feel?